Proformance Calling

Location: Warrensburg, Missouri

Industry: Contact Center Consulting and Services

DVS Role: Buy-Side Advisory to Company

The Buyer: Alphapointe Association for the Blind is a private, non-profit organization that has served blind and visually impaired people in the Kansas City community and surrounding area since 1911. Alphapointe is the largest single employer of visually impaired individuals and is the only comprehensive rehabilitation and education agency for people with vision loss in the state of Missouri.

The Seller: Proformance Calling is a Contact Center specializing in outbound calling. Proformance offers business services such as feedback offer solutions, cycle management, content development, scripting services, training and channel response analysis. Proformance also developed a niche service providing admissions and enrollment support for small private colleges.

The Close: Alphapointe engaged the DVS Group to assist in making strategic acquisitions that could increase Alphapointe’s employment opportunities for blind and visually impaired people. A particular area of focus was business services with job opportunities that would include less physical strain (i.e. white collar) as well as telecommuting opportunities. DVS prospected aggressively to find a contact center with a seasoned manager willing to work with Alphapointe indefinitely in growing its business services division, and found an excellent match in Proformance. DVS negotiated the acquisition of business assets, ongoing employment of key management, and facility transition to maximize the benefits to Alphapointe without disrupting the core functions of Proformance going forward. The deal was closed 75 days after the companies were introduced in order to begin transition within calendar 2012.